Expanded partnership introduces AI agents that go beyond advice to take action—giving customers project recommendations and managing complex material orders for pros NEW YORK, Jan. 11, 2026 /PRNewswire/ -- Today at NRF 2026, The Home Depot and Google Cloud announced an expansion of their...
In the retail sector, particularly home improvement, this AI deployment could redefine the customer experience by providing highly personalized and proactive assistance. The ability of AI agents to manage complex orders and provide project recommendations directly impacts customer satisfaction, reduces operational costs, and allows human associates to focus on more complex tasks. This sets a new standard for AI-driven customer service in retail.
The deployment of AI agents signifies a shift towards greater automation in retail workflows, potentially reducing the need for human intervention in routine tasks and optimizing resource allocation. Operations teams at retailers must now consider how to integrate these agentic AI tools into their existing systems, retrain staff, and monitor the performance of these AI solutions to ensure optimal results. This necessitates investment into AI tooling, monitoring, and operations.