Combined platform turns real-time network intelligence into guided and automated actions across every support channel – increasing digital engagement, reducing calls and truck rolls, lowering cost-to-serve, and improving subscriber confidence PALO ALTO, Calif., Jan. 12, 2026 /PRNewswire/...
The telecommunications sector will see a shift towards AI-driven customer support, enabling ISPs to reduce operational costs and improve customer satisfaction, driving competitiveness and potentially reshaping customer service strategies across the industry. It could also place pressure on competing vendors to develop or acquire similar AI capabilities.
For operators, this means the potential to automate significant portions of their customer support workflows, freeing up human agents for more complex issues and reducing call volumes and unnecessary truck rolls. The AI component promises to improve efficiency, personalize customer interactions, and proactively identify and resolve network issues before they escalate into customer complaints. AI upskilling for customer support will be crucial.