New agentic solution enables businesses like Kroger, Lowe's, Papa Johns, and Woolworths to create experiences that shift from simple conversations to active problem solving NEW YORK, Jan. 11, 2026 /PRNewswire/ -- Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer...
The retail sector will likely experience significant shifts as AI-powered customer service becomes more prevalent. Retailers must invest in AI infrastructure and training to remain competitive and adapt to evolving customer expectations for personalized and efficient shopping experiences. The ability to actively solve problems and offer tailored recommendations driven by AI could provide a substantial competitive advantage.
For businesses, integrating Gemini Enterprise offers opportunities to significantly automate and improve customer service operations. This includes reduced labor costs, faster resolution times, and increased customer satisfaction through proactive problem-solving. However, careful implementation and monitoring are crucial to ensure accurate and unbiased AI responses.